Frequently Asked Questions

How do I charge my BYD ATTO 3?


You can charge from the side panel on the driver’s side door. Once you push into this panel when your car is unlocked, you will open access to your AC and DC charging ports. When using your trickle charger, you can see at one end there is a plug that fits into that exact port. When using outside chargers you will have access to AC and DC chargers that will also fit into these standardised charging ports.

You can charge from the side panel on the driver’s side door. Once you push into this panel when your car is unlocked, you will open access to your AC and DC charging ports. When using your trickle charger, you can see at one end there is a plug that fits into that exact port. When using outside chargers you will have access to AC and DC chargers that will also fit into these standardised charging ports.


Nearest Service Centre to me?


If you visit the BYD website, you will find different service centres that are available to you. If there is no service centre near you at this current moment you can reach out to the BYD customer care team on 1300 293 288.

Find a Service Centre

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If you visit the BYD website, you will find different service centres that are available to you. If there is no service centre near you at this current moment you can reach out to the BYD customer care team on 1300 293 288.

Find a Service Centre


Who can I contact if something goes wrong?


You can contact BYD customer care which is reachable through phone number (1300 293 288) or email (customercare@bydautomotive.com.au). You can also get in touch with BYD Indooroopilly or BYD Robina on 1300 269 378.

You can contact BYD customer care which is reachable through phone number (1300 293 288) or email (customercare@bydautomotive.com.au). You can also get in touch with BYD Indooroopilly or BYD Robina on 1300 269 378.


When is my first service?


Your first service is the first 5000km or first 3 months, whichever comes first.

Your first service is the first 5000km or first 3 months, whichever comes first.


How do I find my nearest charging station?


On your BYD navigation you have access to different chargers that are nearby on your route and near your destination. You can also use apps such as plugshare, a better route planner and charge fox.

On your BYD navigation you have access to different chargers that are nearby on your route and near your destination. You can also use apps such as plugshare, a better route planner and charge fox.


How long does it take to charge?


If you use a trickle charger it will take 30-35 hours from 0% to 100%. A 7kw AC charger will take 8 to 10 hours. Also, you have the opportunities of the fast DC chargers which can do 0-100% in 80 mins.

If you use a trickle charger it will take 30-35 hours from 0% to 100%. A 7kw AC charger will take 8 to 10 hours. Also, you have the opportunities of the fast DC chargers which can do 0-100% in 80 mins.


How do I register for the BYD app?


If you use a trickle charger it will take 30-35 hours from 0% to 100%. A 7kw AC charger will take 8 to 10 hours. Also, you have the opportunities of the fast DC chargers which can do 0-100% in 80 mins.

If you use a trickle charger it will take 30-35 hours from 0% to 100%. A 7kw AC charger will take 8 to 10 hours. Also, you have the opportunities of the fast DC chargers which can do 0-100% in 80 mins.


Can I purchase a fast charger?


Yes, you can purchase a fast charger as a 3rd party accessory.

Yes, you can purchase a fast charger as a 3rd party accessory.


When will my sim card be activated?


Your Sim card will take about a week to activate. If this activation is not occurring call BYD Customer Care Team on 1300 293 288.

Your Sim card will take about a week to activate. If this activation is not occurring call BYD Customer Care Team on 1300 293 288.


How much charge does the trickle charger give you?


2.4kw per hour.

2.4kw per hour.


Cost of servicing, charging?


The first service is free and after that the prices are all listed under service and warranty under our website.

The first service is free and after that the prices are all listed under service and warranty under our website.